Shipping policy

Flex Bed USA Shipping Policy

At Flex Bed USA, we strive to ensure your order's smooth and timely delivery. Please review our shipping policy below:

Processing & Shipping Times:

●     All orders will be processed and shipped within 48 hours of purchase.

●     Once shipped, the estimated delivery time is 1-6 days on average, depending on your location.

Shipping Carriers & Tracking:

●     We partner with trusted shipping carriers to ensure fast and reliable delivery.

●     A tracking number will be provided via email once your order has been shipped.

Shipping Costs:

●     Shipping costs are calculated at checkout based on the delivery address and selected shipping method.

Delivery Issues:

●     If your package is delayed, lost, or arrives damaged, please contact our customer support team at customerservice@smartflex.com for assistance.

●     Flex Bed USA is not responsible for shipping delays caused by unforeseen circumstances, including weather conditions or carrier disruptions.

For any additional questions, feel free to contact our customer service team. Thank you for choosing Flex Bed USA!

Flex Bed USA Refund Policy

At Flex Bed USA, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are unsatisfied, we offer a 30-day, 100% refund or exchange policy.

Refund & Exchange Guidelines:

●     You may return or exchange your purchase within 30 days of the delivery date.

●     The item must be in its original condition, with all packaging, accessories, and documentation included.

●     Proof of purchase is required for all returns and exchanges.

How to Initiate a Return or Exchange:

  1. Contact our customer service team at customerservice@smartflex.com to request a return authorization.
  2. Securely package the item and include your proof of purchase.
  3. Ship the item back to us at the address provided by our customer support team.
  4. Once received and inspected, we will process your refund or exchange within 5-7 business days.

Additional Information:

●     Refunds will be issued using the original payment method.

●     Shipping costs are non-refundable unless the return is due to a defect or error on our part.

●     Exchanges are subject to product availability.

●     A partial refund may be issued if the product is damaged upon return due to improper packaging.

For any questions or concerns, please contact our support team. Thank you for shopping with Flex Bed USA!