Refund Policy
At Flex Bed USA, we stand behind the quality of our products and want you to be completely satisfied with your purchase. If you are unsatisfied, we offer a 30-day, 100% refund or exchange policy.
Returns
How to Initiate a Return or Exchange:
- Contact our customer service team at customerservice@smartflex.com to request a return authorization.
- Securely package the item and include your proof of purchase.
- Ship the item back to us at the address provided by our customer support team.
- Once received and inspected, we will process your refund or exchange within 5-7 business days.
Additional Information:
● Refunds will be issued using the original payment method.
● Shipping costs are non-refundable unless the return is due to a defect or error on our part.
● Exchanges are subject to product availability.
● A partial refund may be issued if the product is damaged upon return due to improper packaging.
For any questions or concerns, please contact our support team. Thank you for shopping with Flex Bed USA!